Privacy policy.

Last updated: October 2025

1. Introduction

Baseline Myotherapy & Recovery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking services, or providing your information to us, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details: your name, phone number, email address, and postal address

  • Health information: relevant medical history, treatment notes, and other information you provide during consultations or via intake forms

  • Booking details: appointment dates, payment information, and service preferences

  • Website usage data: through cookies, analytics tools (like Google Analytics), and similar technologies

3. How We Collect Information

We collect information when you:

  • Book an appointment online, in person, or by phone

  • Complete an intake or consent form

  • Communicate with us by email, phone, or social media

  • Use our website or interact with our online forms

4. How We Use Your Information

We use your personal information to:

  • Provide myotherapy and recovery services

  • Manage bookings, reminders, and communication

  • Process payments and issue invoices

  • Maintain accurate treatment records

  • Improve our services and website experience

  • Comply with legal or professional obligations

We will not sell, rent, or trade your information to third parties.

5. Storage and Security

Your information is stored securely in electronic systems that are password-protected and accessible only to authorised staff.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

6. Sharing Your Information

We may share your information only when necessary to provide our services or as required by law, including with:

  • Booking platforms or practice management systems (e.g. Cliniko or similar)

  • Payment processors

  • Allied health professionals involved in your care (with your consent)

  • IT or administrative support providers

All third parties are required to handle your information securely and in accordance with privacy laws.

7. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate.
Please contact us using the details below, and we will respond within a reasonable timeframe.

8. Cookies and Analytics

Our website may use cookies and analytics tools to help us understand website traffic and improve user experience.
You can disable cookies in your browser settings, but some site features may not work as intended.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised date shown at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to access or update your information, please contact us:

Baseline Myotherapy & Recovery
📍 Unit 29, 650 Geelong Road, Brooklyn, 3013
📧 [info@baselinemyo.com
📞0419945796